{"id":1165,"date":"2024-05-07T03:49:31","date_gmt":"2024-05-07T03:49:31","guid":{"rendered":"https:\/\/www.valueswap.ng\/?page_id=1165"},"modified":"2024-06-06T05:41:03","modified_gmt":"2024-06-06T05:41:03","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.valueswap.ng\/blogs\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f8f8f8&#8243; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;20px||20px||true|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_4,3_4&#8243; disabled_on=&#8221;on|on|off&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; width=&#8221;90%&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<div>\r\n\t\t<div class=\"vs-wp-faq-classify\">\r\n\t\t<a class=\"vs-wp-faq-item vs-wp-faq-item-act\" href=\"#faq-classify-1\">\r\n\t\t\tGift Card Transactions\r\n\t\t<\/a>\r\n\t\t<a class=\"vs-wp-faq-item\" href=\"#faq-classify-2\">\r\n\t\t\tWithdrawals and Payments\r\n\t\t<\/a>\r\n\t\t<a class=\"vs-wp-faq-item\" href=\"#faq-classify-3\">\r\n\t\t\tReward Points\r\n\t\t<\/a>\r\n\t\t<a class=\"vs-wp-faq-item\" href=\"#faq-classify-4\">\r\n\t\t\tAccount and Security\r\n\t\t<\/a>\r\n\t<\/div>\r\n\t<style>\r\n\t\t.vs-wp-faq-classify-mobile {\r\n\t\t\tdisplay: none;\r\n\t\t}\r\n\r\n\t\t.vs-wp-faq-classify {\r\n\t\t\tdisplay: block;\r\n\t\t\tposition: fixed;\r\n\t\t\ttop: 140px;\r\n\t\t}\r\n\r\n\t\t.vs-wp-faq-item {\r\n\t\t\tdisplay: block;\r\n\t\t\tpadding: 18px 12px;\r\n\t\t\tmargin-bottom: 12px;\r\n\t\t\ttext-decoration: none;\r\n\t\t\tfont-size: 15px;\r\n\t\t\tline-height: 23px;\r\n\t\t\ttext-align: center;\r\n\t\t\tcolor: #574541;\r\n\t\t\tfont-weight: 500;\r\n\t\t\tborder-radius: 50px;\r\n\t\t\tbackground-color: #ebeef1;\r\n\t\t}\r\n\r\n\t\t.vs-wp-faq-item-act {\r\n\t\t\tcolor: #fff;\r\n\t\t\tfont-weight: bold;\r\n\t\t\tbackground-color: #1C47A1;\r\n\t\t}\r\n\r\n\t\t@media only screen and (max-width: 980px) {\r\n\t\t\t.vs-wp-faq-classify {\r\n\t\t\t\tdisplay: none;\r\n\t\t\t}\r\n\t\t}\r\n\t<\/style>\r\n\t<script type=\"text\/javascript\">\r\n\t\twindow.onload = () => {\r\n\t\t\tdocument.querySelectorAll('.vs-wp-faq-item').forEach(function(div) {\r\n\t\t\t\tdiv.addEventListener('click', function() {\r\n\t\t\t\t\tconsole.log('pc')\r\n\t\t\t\t\tdocument.querySelectorAll('.vs-wp-faq-item').forEach(function(div) {\r\n\t\t\t\t\t\tdiv.classList.remove('vs-wp-faq-item-act')\r\n\t\t\t\t\t})\r\n\t\t\t\t\tdiv.classList.add('vs-wp-faq-item-act')\r\n\t\t\t\t});\r\n\t\t\t});\r\n\r\n\t\t}\r\n\t<\/script>\r\n<\/div>[\/et_pb_code][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text disabled_on=&#8221;off|off|off&#8221; module_id=&#8221;faq-classify-1&#8243; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;ABeeZee||||||||&#8221; text_text_color=&#8221;#333333&#8243; text_font_size=&#8221;26px&#8221; text_line_height=&#8221;44px&#8221; header_font=&#8221;ABeeZee|700|||||||&#8221; header_text_color=&#8221;#181818&#8243; header_font_size=&#8221;36px&#8221; header_line_height=&#8221;48px&#8221; header_2_font=&#8221;ABeeZee|600|||||||&#8221; header_2_text_color=&#8221;#181818&#8243; header_2_font_size=&#8221;34px&#8221; header_2_line_height=&#8221;46px&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;45px||0px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Gift Card Transactions<\/h2>\n<p>[\/et_pb_text][et_pb_accordion open_toggle_text_color=&#8221;#333333&#8243; open_toggle_background_color=&#8221;#ffffff&#8221; closed_toggle_text_color=&#8221;#333333&#8243; closed_toggle_background_color=&#8221;#ffffff&#8221; icon_color=&#8221;rgba(83,91,124,0.4)&#8221; disabled_on=&#8221;off|off|off&#8221; _builder_version=&#8221;4.14.2&#8243; toggle_text_color=&#8221;#333333&#8243; toggle_level=&#8221;h3&#8243; toggle_font=&#8221;ABeeZee|700|||||||&#8221; toggle_text_align=&#8221;left&#8221; toggle_font_size=&#8221;22px&#8221; toggle_line_height=&#8221;26px&#8221; closed_toggle_font=&#8221;ABeeZee||||||||&#8221; closed_toggle_font_size=&#8221;22px&#8221; closed_toggle_line_height=&#8221;26px&#8221; body_font=&#8221;ABeeZee||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;16px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;|||&#8221; border_radii=&#8221;on|4px|4px|4px|4px&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;#d9d9d9&#8243; border_style_all=&#8221;solid&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_color=&#8221;rgba(34,56,101,0.12)&#8221; use_border_color=&#8221;on&#8221; border_width=&#8221;0px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;1. How can I check the gift card rates?&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||true|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>You can find the gift card rates on the user dashboard at the top of our website. Click on &#8220;Rate Sheet&#8221; to view them. Rates are updated frequently, and any rate you see is the most current. You can always use our gift card rate calculator to check the rates.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;2.How do I sell gift cards on ValueSwap?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||true|false&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Turning your unused gift cards into cash with ValueSwap is very simple, and you can do it in two ways. You can either register an account and log in directly on the ValueSwap website to sell your gift cards, or you can download the ValueSwap app from the Google Play Store or App Store and make transactions there. Simply follow our step-by-step <a href=\"https:\/\/www.valueswap.ng\/blog\/blog\/how-to-sell-gift-cards-on-valueswap%ef%bc%9f\/\">written guide<\/a> or watch this video to get started.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;3.How long does a gift card transaction take?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||true|false&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Gift card transactions usually take 1-3 minutes. However, some gift cards (such as Sephora, Vanilla, Nordstrom, etc.) may take longer than others.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;4.What types of gift cards does ValueSwap accept?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||true|false&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>ValueSwap accepts a wide variety of gift cards including:<br \/>iTunes Gift Cards<br \/>Razer Gold Gift Cards<br \/>Amazon Gift Cards<br \/>Steam Gift Cards<br \/>Walmart Gift Cards<br \/>Apple Store Gift Cards<br \/>Google Play Gift Cards<br \/>eBay Gift Cards<br \/>Vanilla Gift Cards<br \/>Sephora Gift Cards<br \/>Target Gift Cards<br \/>Nordstrom Gift Cards<br \/>American Express Gift Cards<br \/>Nike Gift Cards<br \/>Macy&#8217;s Gift Cards<br \/>Visa Gift Cards<br \/>Foot Locker Gift Cards<br \/>Roblox Gift Cards<br \/>Mastercard Gift Cards<br \/>And many more&#8230;<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;5.What does it mean if a gift card is not activated?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||true|false&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Gift card providers require that gift cards must be activated before use to help reduce theft. When you purchase a gift card in-store, it will be activated for you upon payment. You will also receive an activation code after purchase. However, if your gift card was not purchased through proper channels or was not activated correctly in-store, the card code will not work. But, it&#8217;s easy to resolve. All you need to do is visit the store with your complaint or call the number on the gift card for assistance.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;6.Why was my transaction declined?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||true|false&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<ul>\n<li>Your gift card has already been redeemed.<\/li>\n<li>Your gift card was not activated properly.<\/li>\n<li>The photo of your gift card was not clear.<\/li>\n<li>You entered the wrong gift card code.<\/li>\n<li>You submitted a blank transaction.<\/li>\n<li>You uploaded the wrong photo.<\/li>\n<li>You uploaded an unacceptable receipt (for cards that require a receipt).<br \/>And more&#8230;<br \/>The specific reason will be noted at the time of rejection.\u200b\u200b<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;7. Which countries&#8217; gift cards does ValueSwap accept or not accept?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||true|false&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>We actively accept bank-issued gift cards from the following countries: USA, UK, Canada, Australia, Switzerland, New Zealand, Singapore, and others. However, if you wish to sell gift cards from other countries, please contact our customer support team for assistance.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;8. What are the most popular gift cards?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||true|false&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Best gift cards for trading include:Steam Gift Cards, Razer Gift Cards, Apple Gift Cards, eBay Gift CardsSephora Gift Cards, Foot Locker Gift Cards, Vanilla Mastercard Gift Cards, American Express Gift Cards.Nordstrom Gift Cards, Macy&#8217;s Gift Cards, and more&#8230;<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;9.What are the rewards of using Valueswap?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||true|false&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>ValueSwap is the safest and fastest gift card trading platform in Nigeria, ensuring you receive payment foryour gift card exchanges within minutes. We offer the highest prices for converting your gift cards into Naira making it easy for you to get cash in your pocket. Here, you can also enjoy VIP Reward, Code Rewards , and substantial prizes.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;10.What gift cards does Valueswap accept?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||true|false&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>We accept a wide range of gift cards including: iTunes Gift Cards, Razer Gold Gift Cards, Amazon GiftCards\u3001 Steam Gift Cards, Walmart Gift Cards, Apple Store Gift Cards, Google Play Gift Cards. eBay GiftCards\u3001Vanilla Gift Cards,Sephora Gift cards.Target Gift Cards\u3001 Nordstrom Gift Cards\u3001 American ExpressGift Cards\u3001 Nike Gift Cards\u3001 Macy&#8217;s Gift Cards.Visa Gift Cards\u3001 Foot Locker Gift Cards\u3001 Roblox Gift Cards.Mastercard Gift Cards\u3001 And many more&#8230;<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;11.How can l sell gift cards on Valueswap?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||true|false&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Converting your unused gift cards into cash is very simple with Valueswap. You can either sign up and log indirectly on the Valueswap website or download the Valueswap app from the Google Play Store or Apple App Store and trade there. Just follow our step-by-step written guide or watch this video to get started.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;12.What is info Gift card? &#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Some people after redeem their gift card, System showing \u201cwe need more info to redeem your card\u201d.It does not mean that your card is used, it means that your card has not been activated properly, your money is still in your card, but the system cannot redeem your card. ValueSwap can&#8217;t accept\u00a0info gift card.<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text disabled_on=&#8221;off|off|off&#8221; module_id=&#8221;faq-classify-2&#8243; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;ABeeZee||||||||&#8221; text_text_color=&#8221;#333333&#8243; text_font_size=&#8221;26px&#8221; text_line_height=&#8221;44px&#8221; header_font=&#8221;ABeeZee|700|||||||&#8221; header_text_color=&#8221;#181818&#8243; header_font_size=&#8221;36px&#8221; header_line_height=&#8221;48px&#8221; header_2_font=&#8221;ABeeZee|600|||||||&#8221; header_2_text_color=&#8221;#181818&#8243; header_2_font_size=&#8221;34px&#8221; header_2_line_height=&#8221;46px&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;45px||0px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Withdrawals and Payments<\/h2>\n<p>[\/et_pb_text][et_pb_accordion open_toggle_text_color=&#8221;#333333&#8243; open_toggle_background_color=&#8221;#ffffff&#8221; closed_toggle_text_color=&#8221;#333333&#8243; closed_toggle_background_color=&#8221;#ffffff&#8221; icon_color=&#8221;rgba(83,91,124,0.4)&#8221; disabled_on=&#8221;off|off|off&#8221; _builder_version=&#8221;4.14.2&#8243; toggle_text_color=&#8221;#333333&#8243; toggle_level=&#8221;h3&#8243; toggle_font=&#8221;ABeeZee|700|||||||&#8221; toggle_text_align=&#8221;left&#8221; toggle_font_size=&#8221;22px&#8221; toggle_line_height=&#8221;26px&#8221; closed_toggle_font=&#8221;ABeeZee||||||||&#8221; closed_toggle_font_size=&#8221;22px&#8221; closed_toggle_line_height=&#8221;26px&#8221; body_font=&#8221;ABeeZee||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;16px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;|||&#8221; border_radii=&#8221;on|4px|4px|4px|4px&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;#d9d9d9&#8243; border_style_all=&#8221;solid&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_color=&#8221;rgba(34,56,101,0.12)&#8221; use_border_color=&#8221;on&#8221; border_width=&#8221;0px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;1. How do I add a bank account?&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||true|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>To withdraw funds, you must first add your bank details:<\/p>\n<p>1.Log in to the app.<br \/>2.Click on the ValueSwap wallet on the app dashboard.<br \/>3.Click on the Naira wallet.<br \/>4.Click on &#8220;Add Bank.&#8221;<br \/>5.Select your bank from the drop down list.<br \/>6.Enter your account number; the account holder\u2019s name will automatically be displayed.<br \/>7.Click &#8220;Save.&#8221;<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;2.How do I withdraw money?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||true|false&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Your transaction earnings are automatically added to your ValveSwap wallet and can be easily withdrawn at any time.<\/p>\n<ul>\n<li>How to withdraw in the app:<br \/>1.Tap the &#8220;Wallet&#8221; icon at the bottom of the dashboard page. <br \/>2.Then click &#8220;Withdraw.&#8221;<br \/>3.Select the bank account from which you want to withdraw. <br \/>4.Enter the amount you wish to withdraw. <br \/>5.Continue by tapping the &#8220;Withdraw&#8221; button.<\/li>\n<li>How to withdraw on the website: Open the menu and click Wallet &gt; Withdraw. Enter the amount and select the bank account you wish to withdraw from. You will also need to enter your withdrawal password. <br \/>After submission, you will receive payment within a few minutes.<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;3.How long will it take to receive my payment?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||true|false&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>After receiving your order, we immediately perform a balance check on your card, followed by payment. Payments are usually made within 2-3 minutes to ensure your funds reach you promptly.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;4.What if I forget my withdrawal password?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||true|false&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>If you forget your withdrawal password, follow these steps to reset it:<\/p>\n<p>1.Tap the &#8220;Account&#8221; icon at the bottom of the dashboard page. <br \/>2.Then click on &#8220;Settings&#8221; and find the &#8220;Contact Us&#8221; option. <br \/>3.Contact our customer support team for assistance via email at help@valueswap.top or on WhatsApp at +33758692927.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;5.What is the withdrawal limit?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||true|false&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>At ValueSwap, your withdrawal amount must be no less than 1500 Naira, and there is no maximum limit.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;6.Why is my withdrawal still pending?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||true|false&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Our withdrawals are processed on a first-come, first-served basis. A &#8220;Pending&#8221; status means your withdrawal is queued and being processed. This typically takes only a few minutes. Please be patient. However, if you feel your withdrawal is taking longer than usual, please contact our customer support team.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;7. What should I do if my withdrawal is denied?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||true|false&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>We offer a seamless withdrawal process, ensuring that withdrawing funds is hassle-free. If your withdrawal is denied, it is typically due to invalid account details. Please carefully check your account information before submitting it. Do not worry if your withdrawal is denied; the funds will be returned to your balance. You can also contact our customer support team for further assistance.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;8.How can l view the rates?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||true|false&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Gift card rates can be found on the user dashboard at the top of our website. Click on &#8220;Rate Sheet&#8221; to view. itis frequently updated, and any exchange rate you see is current. You can always use our gift card rate calculator to check the rates.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;9. How long does it take to withdraw my money?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||true|false&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Once you submit a withdrawal request, you will typically receive cash within 30 seconds. We strive to process payments as quickly as possible to ensure a seamless experience for our users.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;10.What should you do if the bank you want to withdraw from is not supported by our site?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>If you are using a bank card that is not supported by our website, please contact\u00a0our customer service,\u00a0customer service will solve your problem.<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text disabled_on=&#8221;off|off|off&#8221; module_id=&#8221;faq-classify-3&#8243; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;ABeeZee||||||||&#8221; text_text_color=&#8221;#333333&#8243; text_font_size=&#8221;26px&#8221; text_line_height=&#8221;44px&#8221; header_font=&#8221;ABeeZee|700|||||||&#8221; header_text_color=&#8221;#181818&#8243; header_font_size=&#8221;36px&#8221; header_line_height=&#8221;48px&#8221; header_2_font=&#8221;ABeeZee|600|||||||&#8221; header_2_text_color=&#8221;#181818&#8243; header_2_font_size=&#8221;34px&#8221; header_2_line_height=&#8221;46px&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;45px||0px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Reward Points<\/h2>\n<p>[\/et_pb_text][et_pb_accordion open_toggle_text_color=&#8221;#333333&#8243; open_toggle_background_color=&#8221;#ffffff&#8221; closed_toggle_text_color=&#8221;#333333&#8243; closed_toggle_background_color=&#8221;#ffffff&#8221; icon_color=&#8221;rgba(83,91,124,0.4)&#8221; disabled_on=&#8221;off|off|off&#8221; _builder_version=&#8221;4.14.2&#8243; toggle_text_color=&#8221;#333333&#8243; toggle_level=&#8221;h3&#8243; toggle_font=&#8221;ABeeZee|700|||||||&#8221; toggle_text_align=&#8221;left&#8221; toggle_font_size=&#8221;22px&#8221; toggle_line_height=&#8221;26px&#8221; closed_toggle_font=&#8221;ABeeZee||||||||&#8221; closed_toggle_font_size=&#8221;22px&#8221; closed_toggle_line_height=&#8221;26px&#8221; body_font=&#8221;ABeeZee||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;16px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;|||&#8221; border_radii=&#8221;on|4px|4px|4px|4px&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;#d9d9d9&#8243; border_style_all=&#8221;solid&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_color=&#8221;rgba(34,56,101,0.12)&#8221; use_border_color=&#8221;on&#8221; border_width=&#8221;0px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;1. What is a referral reward?&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||true|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>As a ValueSwap user, you can earn a reward of 500 Naira if someone registers using your referral code and successfully completes their first transaction of at least $25.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;2.How do I use a coupon?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||true|false&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>ValueSwap frequently offers promotional coupons. These coupons can be used to receive additional rewards ranging from 1000 to 8000 Naira when you trade gift cards on our platform.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;3.How can I increase my VIP level?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||true|false&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>ValueSwap has five user levels. To unlock any new level, you must complete a certain amount of transactions in Naira or gift card trades.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;4.What is the maximum amount of points I can redeem?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||true|false&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>There is no maximum limit on the number of points you can redeem.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;5. How do I refer ValueSwap to a friend?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>After successfully logging into your account, go to &#8220;Settings&#8221; and click on &#8220;Share Earn Cash&#8221; again to view and share your referral code or link with friends.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;6. How can I view the referral rewards I&#8217;ve earned?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>After successfully logging into your account, navigate to \u201cSettings&#8221; and click on \u201cShare Earn Cash&#8221; to see therewards you have earned through referrals.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;7. How can I find out how many people l have successfully referred?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>After successfully logging into your account, go to &#8220;Settings,&#8221; click on \u201cShare Earn Cash, and then click on\u201cAccumulated gains&#8221; to view the number of successful referrals.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;8. How do I claim additional rewards after successfully referring 50people?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>You can directly contact our online customer service. After verification, the rewards will be issued.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;9.How to Obtain a Discount code?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>1.Directly available on this page. <br \/>2.Valueswap will push activities from time to time <br \/>3.Join our community.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;10.How to use coupon?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>After logging in, you can view your Discount Code under Settings &#8211; Discount Code. Select your Discount Code on the transaction page to apply it.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;11.Is there a limit to the number of times a Discount Code can be used?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Yes, typically, a Discount Code is valid for one use only.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;12.Are there any conditions for using the Discount code?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>The Discount Code can be used on successful transactions of any gift card denomination.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;13.How can you get rewards in ValueSwap? &#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>\uff081\uff09\u20a6500\/GH\u20b55 reward for every\u00a0new ValueSwap user <br \/>\uff082\uff09\u20a6500\/GH\u20b55 will be rewarded when the\u00a0first successful transaction\u00a0amount &gt;=$20 <br \/>\uff083\uff09\u20a6500\/GH\u20b55 reward for\u00a0inviting friends <br \/>\uff084\uff09\u20a62000\/GH\u20b520 reward for reaching\u00a0500 transaction amount. <br \/>\uff085\uff09\u20a61000\/GH\u20b510 reward for reaching\u00a0300 transaction amount. <br \/>\uff086\uff09\u20a6500\/GH\u20b55 reward for reaching\u00a0200 transaction amount.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;14.Why you can&#8217;t withdraw your rewards?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>When your reward balance over 1500naira \/15cedi, our reward balance system will automatically send your reward to available balance.<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text disabled_on=&#8221;off|off|off&#8221; module_id=&#8221;faq-classify-4&#8243; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;ABeeZee||||||||&#8221; text_text_color=&#8221;#333333&#8243; text_font_size=&#8221;26px&#8221; text_line_height=&#8221;44px&#8221; header_font=&#8221;ABeeZee|700|||||||&#8221; header_text_color=&#8221;#181818&#8243; header_font_size=&#8221;36px&#8221; header_line_height=&#8221;48px&#8221; header_2_font=&#8221;ABeeZee|600|||||||&#8221; header_2_text_color=&#8221;#181818&#8243; header_2_font_size=&#8221;34px&#8221; header_2_line_height=&#8221;46px&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;45px||0px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Account and Security<\/h2>\n<p>[\/et_pb_text][et_pb_accordion open_toggle_text_color=&#8221;#333333&#8243; open_toggle_background_color=&#8221;#ffffff&#8221; closed_toggle_text_color=&#8221;#333333&#8243; closed_toggle_background_color=&#8221;#ffffff&#8221; icon_color=&#8221;rgba(83,91,124,0.4)&#8221; disabled_on=&#8221;off|off|off&#8221; _builder_version=&#8221;4.14.2&#8243; toggle_text_color=&#8221;#333333&#8243; toggle_level=&#8221;h3&#8243; toggle_font=&#8221;ABeeZee|700|||||||&#8221; toggle_text_align=&#8221;left&#8221; toggle_font_size=&#8221;22px&#8221; toggle_line_height=&#8221;26px&#8221; closed_toggle_font=&#8221;ABeeZee||||||||&#8221; closed_toggle_font_size=&#8221;22px&#8221; closed_toggle_line_height=&#8221;26px&#8221; body_font=&#8221;ABeeZee||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;16px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;|||&#8221; border_radii=&#8221;on|4px|4px|4px|4px&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;#d9d9d9&#8243; border_style_all=&#8221;solid&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_color=&#8221;rgba(34,56,101,0.12)&#8221; use_border_color=&#8221;on&#8221; border_width=&#8221;0px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;1. Is the money in my ValueSwap wallet safe?&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||true|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Absolutely. However, please ensure that no one else knows your password to maintain security.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;2. If I delete the app, will my money still be safe?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||true|false&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Yes. Deleting the app will not affect your balance or user information as long as you remember your account login details.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;3. I can&#8217;t log into my account. What should I do?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||true|false&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>There could be several reasons for this issue. First, make sure you have entered the correct account information and that your app is up to date. If you&#8217;ve forgotten your password, you can reset it. If you still cannot log in, please contact our customer support team for assistance.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;4.How do I reset my password?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||true|false&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>If you forget your password, please visit our website&#8217;s homepage. On the login page, click &#8220;Forgot Password.&#8221; Enter your email address, and you will receive an email containing a link to reset your password. If you do not find the email in your inbox, please check your spam folder. Our support team is always ready to help.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;5.How can I change my email address?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||true|false&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Currently, you cannot change the email address you registered with on ValveSwap. This is a one-time process designed to ensure the email provided during registration is correct, as all critical updates regarding your account and transactions will be sent to that email. If you require assistance with this matter, please contact our support team.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;6.Cannot use the app after update?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Remember your password, delete the app and go back to Google Play Store or App Store to download it again.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;7.How to create your account?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>After created\u00a0user\u00a0name,Set\u00a0strong password,\u00a0select your\u00a0country\u00a0and enter the invitation code.Tips: If you get ValueSwap through a friend invitation, you can fill in your friend invitation code, if you don&#8217;t have a friend invitation, just leave it blank. Click \u201cContinue\u201d and that\u2019s it.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;8.Can you get available help easily?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Sure, there are two ways you can get effective help. You can talk to us using\u00a0the in-app live chat\u00a0or contact us WhatsApp: +33758692927. We will sincerely listen to your proposals, concerns and questions.<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row disabled_on=&#8221;off|off|on&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; width=&#8221;90%&#8221; custom_padding=&#8221;20px||20px||true|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]\t<div>\r\n\t\t<div class=\"vs-wp-faq-classify-mobile\">\r\n\t\t<a class=\"vs-wp-faq-mobile-item vs-wp-faq-mobile-item-act\" href=\"#faq-classify-mobile-1\">\r\n\t\t\tGift Card Transactions\r\n\t\t<\/a>\r\n\t\t<a class=\"vs-wp-faq-mobile-item\" href=\"#faq-classify-mobile-2\">\r\n\t\t\tWithdrawals and Payments\r\n\t\t<\/a>\r\n\t\t<a class=\"vs-wp-faq-mobile-item\" href=\"#faq-classify-mobile-3\">\r\n\t\t\tReward Points\r\n\t\t<\/a>\r\n\t\t<a class=\"vs-wp-faq-mobile-item\" href=\"#faq-classify-mobile-4\">\r\n\t\t\tAccount and Security\r\n\t\t<\/a>\r\n\t<\/div>\r\n\r\n\t<style>\r\n\t\t.vs-wp-faq-classify-mobile {\r\n\t\t\tdisplay: none;\r\n\t\t}\r\n\r\n\t\t@media only screen and (max-width: 980px) {\r\n\t\t\t.vs-wp-faq-classify-mobile {\r\n\t\t\t\tdisplay: block;\r\n\t\t\t\tposition: fixed;\r\n\t\t\t\ttop: 60px;\r\n\t\t\t\tright: 0px;\r\n\t\t\t\tz-index: 88;\r\n\t\t\t\twidth: 100%;\r\n\t\t\t\theight: 55px;\r\n\t\t\t\toverflow: auto hidden;\r\n\t\t\t\tbackground: #f8f8f8;\r\n\t\t\t\twhite-space: nowrap;\r\n\t\t\t}\r\n\r\n\t\t\t.vs-wp-faq-mobile-item {\r\n\t\t\t\tdisplay: inline-block;\r\n\t\t\t\twidth: 200px;\r\n\t\t\t\theight: 36px;\r\n\t\t\t\tmargin: 8px 5px;\r\n\t\t\t\tpadding: 0;\r\n\t\t\t\ttext-decoration: none;\r\n\t\t\t\tborder-radius: 50px;\r\n\t\t\t\tfont-size: 12px;\r\n\t\t\t\tline-height: 36px;\r\n\t\t\t\ttext-align: center;\r\n\t\t\t\tcolor: #574541;\r\n\t\t\t\tfont-weight: 500;\r\n\t\t\t\tbackground-color: #ebeef1;\r\n\t\t\t}\r\n\r\n\t\t\t.vs-wp-faq-mobile-item-act {\r\n\t\t\t\tcolor: #fff;\r\n\t\t\t\tfont-weight: bold;\r\n\t\t\t\tbackground-color: #1C47A1;\r\n\t\t\t}\r\n\t\t}\r\n\t<\/style>\r\n\t<script type=\"text\/javascript\">\r\n\t\tdocument.addEventListener(\"DOMContentLoaded\", function() {\r\n\t\t\tdocument.querySelectorAll('.vs-wp-faq-mobile-item').forEach(function(item) {\r\n\t\t\t\titem.addEventListener('click', function() {\r\n\t\t\t\t\tconsole.log('mobile');\r\n\t\t\t\t\tdocument.querySelectorAll('.vs-wp-faq-mobile-item-act').forEach(function(\r\n\t\t\t\t\t\tactiveItem) {\r\n\t\t\t\t\t\tactiveItem.classList.remove('vs-wp-faq-mobile-item-act');\r\n\t\t\t\t\t});\r\n\t\t\t\t\titem.classList.add('vs-wp-faq-mobile-item-act');\r\n\t\t\t\t});\r\n\t\t\t});\r\n\t\t});\r\n\t<\/script>\r\n<\/div>[\/et_pb_code][et_pb_text _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;ABeeZee||||||||&#8221; header_font=&#8221;ABeeZee|700|||||||&#8221; header_text_align=&#8221;center&#8221; header_text_color=&#8221;#181818&#8243; header_font_size=&#8221;16px&#8221; header_line_height=&#8221;26px&#8221; header_2_font=&#8221;ABeeZee|600|||||||&#8221; header_2_text_align=&#8221;center&#8221; header_2_text_color=&#8221;#181818&#8243; header_2_font_size=&#8221;16px&#8221; header_2_line_height=&#8221;24px&#8221; custom_margin=&#8221;0px||-64px||false|false&#8221; animation_style=&#8221;fade&#8221; animation_duration=&#8221;1500ms&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Gift Card Transactions<\/h2>\n<p>[\/et_pb_text][et_pb_accordion open_toggle_background_color=&#8221;#ffffff&#8221; closed_toggle_background_color=&#8221;#ffffff&#8221; icon_color=&#8221;rgba(83,91,124,0.4)&#8221; disabled_on=&#8221;off|off|on&#8221; module_id=&#8221;faq-classify-mobile-1&#8243; _builder_version=&#8221;4.14.2&#8243; toggle_text_color=&#8221;#535b7c&#8221; toggle_level=&#8221;h3&#8243; toggle_font=&#8221;ABeeZee|700|||||||&#8221; toggle_text_align=&#8221;left&#8221; toggle_font_size=&#8221;18px&#8221; closed_toggle_font=&#8221;ABeeZee||||||||&#8221; body_font=&#8221;ABeeZee||||||||&#8221; body_text_color=&#8221;#989db0&#8243; body_font_size=&#8221;13px&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; custom_css_main_element=&#8221;padding-top:64px!important;&#8221; border_radii=&#8221;on|4px|4px|4px|4px&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;#d9d9d9&#8243; border_style_all=&#8221;solid&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_color=&#8221;rgba(34,56,101,0.12)&#8221; use_border_color=&#8221;on&#8221; border_width=&#8221;0px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_accordion_item title=&#8221;1. How can I check the gift card rates?&#8221; open=&#8221;on&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221;]<\/p>\n<p>You can find the gift card rates on the user dashboard at the top of our website. Click on &#8220;Rate Sheet&#8221; to view them. Rates are updated frequently, and any rate you see is the most current. You can always use our gift card rate calculator to check the rates.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;2. How do I sell gift cards on ValveSwap?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Turning your unused gift cards into cash with ValveSwap is very simple, and you can do it in two ways. You can either register an account and log in directly on the ValveSwap website to sell your gift cards, or you can download the ValveSwap app from the Google Play Store or App Store and make transactions there. Simply follow our step-by-step <a href=\"https:\/\/www.valueswap.ng\/blog\/blog\/how-to-sell-gift-cards-on-valueswap%ef%bc%9f\/\">written guide<\/a> or watch this video to get started.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;3.How long does a gift card transaction take?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Gift card transactions usually take 1-3 minutes. However, some gift cards (such as Sephora, Vanilla, Nordstrom, etc.) may take longer than others.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;4. What types of gift cards does ValveSwap accept?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>ValveSwap accepts a wide variety of gift cards including:<br \/>iTunes Gift Cards<br \/>Razer Gold Gift Cards<br \/>Amazon Gift Cards<br \/>Steam Gift Cards<br \/>Walmart Gift Cards<br \/>Apple Store Gift Cards<br \/>Google Play Gift Cards<br \/>eBay Gift Cards<br \/>Vanilla Gift Cards<br \/>Sephora Gift Cards<br \/>Target Gift Cards<br \/>Nordstrom Gift Cards<br \/>American Express Gift Cards<br \/>Nike Gift Cards<br \/>Macy&#8217;s Gift Cards<br \/>Visa Gift Cards<br \/>Foot Locker Gift Cards<br \/>Roblox Gift Cards<br \/>Mastercard Gift Cards<br \/>And many more&#8230;<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;5. What does it mean if a gift card is not activated?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Gift card providers require that gift cards must be activated before use to help reduce theft. When you purchase a gift card in-store, it will be activated for you upon payment. You will also receive an activation code after purchase. However, if your gift card was not purchased through proper channels or was not activated correctly in-store, the card code will not work. But, it&#8217;s easy to resolve. All you need to do is visit the store with your complaint or call the number on the gift card for assistance.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;6.Why was my transaction declined?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<ul>\n<li>Your gift card has already been redeemed.<\/li>\n<li>Your gift card was not activated properly.<\/li>\n<li>The photo of your gift card was not clear.<\/li>\n<li>You entered the wrong gift card code.<\/li>\n<li>You submitted a blank transaction.<\/li>\n<li>You uploaded the wrong photo.<\/li>\n<li>You uploaded an unacceptable receipt (for cards that require a receipt). <\/li>\n<\/ul>\n<p>And more&#8230; <br \/>The specific reason will be noted at the time of rejection.\u200b\u200b<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;7. Which countries&#8217; gift cards does ValueSwap accept or not accept?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>We actively accept bank-issued gift cards from the following countries: USA, UK, Canada, Australia, Switzerland, New Zealand, Singapore, and others. However, if you wish to sell gift cards from other countries, please contact our customer support team for assistance.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;8. What are the most popular gift cards?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Best gift cards for trading include:Steam Gift Cards, Razer Gift Cards, Apple Gift Cards, eBay Gift CardsSephora Gift Cards, Foot Locker Gift Cards, Vanilla Mastercard Gift Cards, American Express Gift Cards.Nordstrom Gift Cards, Macy&#8217;s Gift Cards, and more&#8230;<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;9.What are the rewards of using Valueswap?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>ValueSwap is the safest and fastest gift card trading platform in Nigeria, ensuring you receive payment foryour gift card exchanges within minutes. We offer the highest prices for converting your gift cards into Naira making it easy for you to get cash in your pocket. Here, you can also enjoy VIP Reward, Code Rewards , and substantial prizes.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;10.What gift cards does Valueswap accept?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>We accept a wide range of gift cards including: iTunes Gift Cards, Razer Gold Gift Cards, Amazon GiftCards\u3001 Steam Gift Cards, Walmart Gift Cards, Apple Store Gift Cards, Google Play Gift Cards. eBay GiftCards\u3001Vanilla Gift Cards,Sephora Gift cards.Target Gift Cards\u3001 Nordstrom Gift Cards\u3001 American ExpressGift Cards\u3001 Nike Gift Cards\u3001 Macy&#8217;s Gift Cards.Visa Gift Cards\u3001 Foot Locker Gift Cards\u3001 Roblox Gift Cards.Mastercard Gift Cards\u3001 And many more&#8230;<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;11.How can l sell gift cards on Valueswap?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Converting your unused gift cards into cash is very simple with Valueswap. You can either sign up and log indirectly on the Valueswap website or download the Valueswap app from the Google Play Store or Apple App Store and trade there. Just follow our step-by-step written guide or watch this video to get started.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;12.What is info Gift card? &#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>Some people after redeem their gift card, System showing \u201cwe need more info to redeem your card\u201d.It does not mean that your card is used, it means that your card has not been activated properly, your money is still in your card, but the system cannot redeem your card. ValueSwap can&#8217;t accept\u00a0info gift card.<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;ABeeZee||||||||&#8221; header_font=&#8221;ABeeZee|700|||||||&#8221; header_text_align=&#8221;center&#8221; header_text_color=&#8221;#181818&#8243; header_font_size=&#8221;16px&#8221; header_line_height=&#8221;26px&#8221; header_2_font=&#8221;ABeeZee|600|||||||&#8221; header_2_text_align=&#8221;center&#8221; header_2_text_color=&#8221;#181818&#8243; header_2_font_size=&#8221;16px&#8221; header_2_line_height=&#8221;24px&#8221; custom_margin=&#8221;0px||-64px||false|false&#8221; animation_style=&#8221;fade&#8221; animation_duration=&#8221;1500ms&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Withdrawals and Payments<\/h2>\n<p>[\/et_pb_text][et_pb_accordion open_toggle_background_color=&#8221;#ffffff&#8221; closed_toggle_background_color=&#8221;#ffffff&#8221; icon_color=&#8221;rgba(83,91,124,0.4)&#8221; disabled_on=&#8221;off|off|on&#8221; module_id=&#8221;faq-classify-mobile-2&#8243; _builder_version=&#8221;4.14.2&#8243; toggle_text_color=&#8221;#535b7c&#8221; toggle_level=&#8221;h3&#8243; toggle_font=&#8221;ABeeZee|700|||||||&#8221; toggle_text_align=&#8221;left&#8221; toggle_font_size=&#8221;18px&#8221; closed_toggle_font=&#8221;ABeeZee||||||||&#8221; body_font=&#8221;ABeeZee||||||||&#8221; body_text_color=&#8221;#989db0&#8243; body_font_size=&#8221;13px&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;0px||||false|false&#8221; hover_enabled=&#8221;0&#8243; custom_css_main_element=&#8221;padding-top:64px!important;&#8221; border_radii=&#8221;on|4px|4px|4px|4px&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;#d9d9d9&#8243; border_style_all=&#8221;solid&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_color=&#8221;rgba(34,56,101,0.12)&#8221; use_border_color=&#8221;on&#8221; border_width=&#8221;0px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_accordion_item title=&#8221;1. How do I add a bank account?&#8221; open=&#8221;on&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221;]<\/p>\n<p>To withdraw funds, you must first add your bank details:<\/p>\n<p>1.Log in to the app.<br \/>2.Click on the ValueSwap wallet on the app dashboard.<br \/>3.Click on the Naira wallet.<br \/>4.Click on &#8220;Add Bank.&#8221;<br \/>5.Select your bank from the drop down list.<br \/>6.Enter your account number; the account holder\u2019s name will automatically be displayed.<br \/>7.Click &#8220;Save.&#8221;<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;2. How do I withdraw money?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Your transaction earnings are automatically added to your ValveSwap wallet and can be easily withdrawn at any time.<\/p>\n<ul>\n<li>How to withdraw in the app:<\/li>\n<\/ul>\n<ol>\n<li>Tap the &#8220;Wallet&#8221; icon at the bottom of the dashboard page.<\/li>\n<li>Then click &#8220;Withdraw.&#8221;<\/li>\n<li>Select the bank account from which you want to withdraw.<\/li>\n<li>Enter the amount you wish to withdraw.<\/li>\n<li>Continue by tapping the &#8220;Withdraw&#8221; button.<\/li>\n<\/ol>\n<ul>\n<li>How to withdraw on the website:<\/li>\n<\/ul>\n<p>Open the menu and click Wallet &gt; Withdraw. Enter the amount and select the bank account you wish to withdraw from. You will also need to enter your withdrawal password. After submission, you will receive payment within a few minutes.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;3. How long will it take to receive my payment?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>After receiving your order, we immediately perform a balance check on your card, followed by payment. Payments are usually made within 2-3 minutes to ensure your funds reach you promptly.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;4. What if I forget my withdrawal password?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>If you forget your withdrawal password, follow these steps to reset it:<\/p>\n<ol>\n<li>Tap the &#8220;Account&#8221; icon at the bottom of the dashboard page.<\/li>\n<li>Then click on &#8220;Settings&#8221; and find the &#8220;Contact Us&#8221; option.<\/li>\n<li>Contact our customer support team for assistance via email at help@valueswap.top or on WhatsApp at +33758692927.<\/li>\n<\/ol>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;5. What is the withdrawal limit?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>At ValueSwap, your withdrawal amount must be no less than 1500 Naira, and there is no maximum limit.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;6. Why is my withdrawal still pending?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Our withdrawals are processed on a first-come, first-served basis. A &#8220;Pending&#8221; status means your withdrawal is queued and being processed. This typically takes only a few minutes. Please be patient. However, if you feel your withdrawal is taking longer than usual, please contact our customer support team.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;7. What should I do if my withdrawal is denied?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>We offer a seamless withdrawal process, ensuring that withdrawing funds is hassle-free. If your withdrawal is denied, it is typically due to invalid account details. Please carefully check your account information before submitting it. Do not worry if your withdrawal is denied; the funds will be returned to your balance. You can also contact our customer support team for further assistance.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;8. How can l view the rates?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Gift card rates can be found on the user dashboard at the top of our website. Click on &#8220;Rate Sheet&#8221; to view. itis frequently updated, and any exchange rate you see is current. You can always use our gift card rate calculator to check the rates.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;9. How long does it take to withdraw my money?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Once you submit a withdrawal request, you will typically receive cash within 30 seconds. We strive to process payments as quickly as possible to ensure a seamless experience for our users.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;10.What should you do if the bank you want to withdraw from is not supported by our site?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>If you are using a bank card that is not supported by our website, please contact\u00a0our customer service,\u00a0customer service will solve your problem.<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;ABeeZee||||||||&#8221; header_font=&#8221;ABeeZee|700|||||||&#8221; header_text_align=&#8221;center&#8221; header_text_color=&#8221;#181818&#8243; header_font_size=&#8221;16px&#8221; header_line_height=&#8221;26px&#8221; header_2_font=&#8221;ABeeZee|600|||||||&#8221; header_2_text_align=&#8221;center&#8221; header_2_text_color=&#8221;#181818&#8243; header_2_font_size=&#8221;16px&#8221; header_2_line_height=&#8221;24px&#8221; custom_margin=&#8221;0px||-64px||false|false&#8221; animation_style=&#8221;fade&#8221; animation_duration=&#8221;1500ms&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Reward Points<\/h2>\n<p>[\/et_pb_text][et_pb_accordion open_toggle_background_color=&#8221;#ffffff&#8221; closed_toggle_background_color=&#8221;#ffffff&#8221; icon_color=&#8221;rgba(83,91,124,0.4)&#8221; disabled_on=&#8221;off|off|on&#8221; module_id=&#8221;faq-classify-mobile-3&#8243; _builder_version=&#8221;4.14.2&#8243; toggle_text_color=&#8221;#535b7c&#8221; toggle_level=&#8221;h3&#8243; toggle_font=&#8221;ABeeZee|700|||||||&#8221; toggle_text_align=&#8221;left&#8221; toggle_font_size=&#8221;18px&#8221; closed_toggle_font=&#8221;ABeeZee||||||||&#8221; body_font=&#8221;ABeeZee||||||||&#8221; body_text_color=&#8221;#989db0&#8243; body_font_size=&#8221;13px&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;0px||||false|false&#8221; hover_enabled=&#8221;0&#8243; custom_css_main_element=&#8221;padding-top:64px!important;&#8221; border_radii=&#8221;on|4px|4px|4px|4px&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;#d9d9d9&#8243; border_style_all=&#8221;solid&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_color=&#8221;rgba(34,56,101,0.12)&#8221; use_border_color=&#8221;on&#8221; border_width=&#8221;0px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_accordion_item title=&#8221;1. What is a referral reward?&#8221; open=&#8221;on&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221;]<\/p>\n<p>As a ValueSwap user, you can earn a reward of 500 Naira if someone registers using your referral code and successfully completes their first transaction of at least $25.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;2. How do I use a coupon?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>ValueSwap frequently offers promotional coupons. These coupons can be used to receive additional rewards ranging from 1000 to 8000 Naira when you trade gift cards on our platform.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;3. How can I increase my VIP level?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>ValueSwap has five user levels. To unlock any new level, you must complete a certain amount of transactions in Naira or gift card trades.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;4. What is the maximum amount of points I can redeem?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>There is no maximum limit on the number of points you can redeem.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;5. How do l refer ValueSwap to a friend?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>After successfully logging into your account, go to &#8220;Settings&#8221; and click on &#8220;Settings&#8221; again to view and shareyour referral code or link with friends.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;6. How can l view the referral rewards l&#8217;ve earned?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>After successfully logging into your account, navigate to \u201cSettings&#8221; and click on \u201cShare Earn Cash&#8221; to see therewards you have earned through referrals.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;7. How can l find out how many people l have successfully referred?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>After successfully logging into your account, go to &#8220;Settings,&#8221; click on \u201cShare Earn Cash, and then click on\u201cAccumulated gains&#8221; to view the number of successful referrals.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;8. How do l claim additional rewards after successfully referring 50people?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>You can directly contact our online customer service. After verification, the rewards will be issued.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;9.How to Obtain a Discount code?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>1.Directly available on this page. 2.Valueswap will push activities from time to time 3.Join our community.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;10.How to use coupon?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>After logging in, you can view your Discount Code under Settings &#8211; Discount Code. Select your Discount Codeon the transaction page to apply it.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;11.ls there a limit to the number of times a Discount Code can be used?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Yes, typically, a Discount Code is valid for one use only.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;12.Are there any conditions for using the Discount code?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>The Discount Code can be used on successful transactions of any gift card denomination.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;13.How can you get rewards in ValueSwap? &#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>\uff081\uff09\u20a6500\/GH\u20b55 reward for every\u00a0new ValueSwap user <br \/>\uff082\uff09\u20a6500\/GH\u20b55 will be rewarded when the\u00a0first successful transaction\u00a0amount &gt;=$20 <br \/>\uff083\uff09\u20a6500\/GH\u20b55 reward for\u00a0inviting friends <br \/>\uff084\uff09\u20a62000\/GH\u20b520 reward for reaching\u00a0500 transaction amount. <br \/>\uff085\uff09\u20a61000\/GH\u20b510 reward for reaching\u00a0300 transaction amount. <br \/>\uff086\uff09\u20a6500\/GH\u20b55 reward for reaching\u00a0200 transaction amount.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;14.Why you can&#8217;t withdraw your rewards?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>When your reward balance over 1500naira \/15cedi, our reward balance system will automatically send your reward to available balance.<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;ABeeZee||||||||&#8221; header_font=&#8221;ABeeZee|700|||||||&#8221; header_text_align=&#8221;center&#8221; header_text_color=&#8221;#181818&#8243; header_font_size=&#8221;16px&#8221; header_line_height=&#8221;26px&#8221; header_2_font=&#8221;ABeeZee|600|||||||&#8221; header_2_text_align=&#8221;center&#8221; header_2_text_color=&#8221;#181818&#8243; header_2_font_size=&#8221;16px&#8221; header_2_line_height=&#8221;24px&#8221; custom_margin=&#8221;0px||-64px||false|false&#8221; animation_style=&#8221;fade&#8221; animation_duration=&#8221;1500ms&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Account and Security<\/h2>\n<p>[\/et_pb_text][et_pb_accordion open_toggle_background_color=&#8221;#ffffff&#8221; closed_toggle_background_color=&#8221;#ffffff&#8221; icon_color=&#8221;rgba(83,91,124,0.4)&#8221; disabled_on=&#8221;off|off|on&#8221; module_id=&#8221;faq-classify-mobile-4&#8243; _builder_version=&#8221;4.14.2&#8243; toggle_text_color=&#8221;#535b7c&#8221; toggle_level=&#8221;h3&#8243; toggle_font=&#8221;ABeeZee|700|||||||&#8221; toggle_text_align=&#8221;left&#8221; toggle_font_size=&#8221;18px&#8221; closed_toggle_font=&#8221;ABeeZee||||||||&#8221; body_font=&#8221;ABeeZee||||||||&#8221; body_text_color=&#8221;#989db0&#8243; body_font_size=&#8221;13px&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;0px||||false|false&#8221; hover_enabled=&#8221;0&#8243; custom_css_main_element=&#8221;padding-top:64px!important;&#8221; border_radii=&#8221;on|4px|4px|4px|4px&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;#d9d9d9&#8243; border_style_all=&#8221;solid&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_color=&#8221;rgba(34,56,101,0.12)&#8221; use_border_color=&#8221;on&#8221; border_width=&#8221;0px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_accordion_item title=&#8221;1. Is the money in my ValveSwap wallet safe?&#8221; open=&#8221;on&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221;]<\/p>\n<p>Absolutely. However, please ensure that no one else knows your password to maintain security.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;2. If I delete the app, will my money still be safe?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Yes. Deleting the app will not affect your balance or user information as long as you remember your account login details.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221; 3. I can&#8217;t log into my account. What should I do?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>There could be several reasons for this issue. First, make sure you have entered the correct account information and that your app is up to date. If you&#8217;ve forgotten your password, you can reset it. If you still cannot log in, please contact our customer support team for assistance.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;4. How do I reset my password?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>If you forget your password, please visit our website&#8217;s homepage. On the login page, click &#8220;Forgot Password.&#8221; Enter your email address, and you will receive an email containing a link to reset your password. If you do not find the email in your inbox, please check your spam folder. Our support team is always ready to help.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;5. How can I change my email address?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Currently, you cannot change the email address you registered with on ValveSwap. This is a one-time process designed to ensure the email provided during registration is correct, as all critical updates regarding your account and transactions will be sent to that email. If you require assistance with this matter, please contact our support team.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;6.Cannot use the app after update?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>Remember your password, delete the app and go back to Google Play Store or App Store to download it again.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;7.How to create your account?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>After created\u00a0user\u00a0name,Set\u00a0strong password,\u00a0select your\u00a0country\u00a0and enter the invitation code.Tips: If you get ValueSwap through a friend invitation, you can fill in your friend invitation code, if you don&#8217;t have a friend invitation, just leave it blank. Click \u201cContinue\u201d and that\u2019s it.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;8.Can you get available help easily? &#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>Sure, there are two ways you can get effective help. You can talk to us using\u00a0the in-app live chat\u00a0or contact us WhatsApp: +33758692927. We will sincerely listen to your proposals, concerns and questions.<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row disabled_on=&#8221;on|on|on&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; width=&#8221;90%&#8221; custom_padding=&#8221;20px||20px||true|false&#8221; disabled=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]\t<div>\r\n\t\t<div class=\"vs-wp-faq-classify-mobile\">\r\n\t\t<a class=\"vs-wp-faq-mobile-item vs-wp-faq-mobile-item-act\" href=\"#faq-classify-mobile-1\">\r\n\t\t\tGift Card Transactions\r\n\t\t<\/a>\r\n\t\t<a class=\"vs-wp-faq-mobile-item\" href=\"#faq-classify-mobile-2\">\r\n\t\t\tWithdrawals and Payments\r\n\t\t<\/a>\r\n\t\t<a class=\"vs-wp-faq-mobile-item\" href=\"#faq-classify-mobile-3\">\r\n\t\t\tReward Points\r\n\t\t<\/a>\r\n\t\t<a class=\"vs-wp-faq-mobile-item\" href=\"#faq-classify-mobile-4\">\r\n\t\t\tAccount and Security\r\n\t\t<\/a>\r\n\t<\/div>\r\n\r\n\t<style>\r\n\t\t.vs-wp-faq-classify-mobile {\r\n\t\t\tdisplay: none;\r\n\t\t}\r\n\r\n\t\t@media only screen and (max-width: 980px) {\r\n\t\t\t.vs-wp-faq-classify-mobile {\r\n\t\t\t\tdisplay: block;\r\n\t\t\t\tposition: fixed;\r\n\t\t\t\ttop: 60px;\r\n\t\t\t\tright: 0px;\r\n\t\t\t\tz-index: 88;\r\n\t\t\t\twidth: 100%;\r\n\t\t\t\theight: 55px;\r\n\t\t\t\toverflow: auto hidden;\r\n\t\t\t\tbackground: #f8f8f8;\r\n\t\t\t\twhite-space: nowrap;\r\n\t\t\t}\r\n\r\n\t\t\t.vs-wp-faq-mobile-item {\r\n\t\t\t\tdisplay: inline-block;\r\n\t\t\t\twidth: 200px;\r\n\t\t\t\theight: 36px;\r\n\t\t\t\tmargin: 8px 5px;\r\n\t\t\t\tpadding: 0;\r\n\t\t\t\ttext-decoration: none;\r\n\t\t\t\tborder-radius: 50px;\r\n\t\t\t\tfont-size: 12px;\r\n\t\t\t\tline-height: 36px;\r\n\t\t\t\ttext-align: center;\r\n\t\t\t\tcolor: #574541;\r\n\t\t\t\tfont-weight: 500;\r\n\t\t\t\tbackground-color: #ebeef1;\r\n\t\t\t}\r\n\r\n\t\t\t.vs-wp-faq-mobile-item-act {\r\n\t\t\t\tcolor: #fff;\r\n\t\t\t\tfont-weight: bold;\r\n\t\t\t\tbackground-color: #1C47A1;\r\n\t\t\t}\r\n\t\t}\r\n\t<\/style>\r\n\t<script type=\"text\/javascript\">\r\n\t\tdocument.addEventListener(\"DOMContentLoaded\", function() {\r\n\t\t\tdocument.querySelectorAll('.vs-wp-faq-mobile-item').forEach(function(item) {\r\n\t\t\t\titem.addEventListener('click', function() {\r\n\t\t\t\t\tconsole.log('mobile');\r\n\t\t\t\t\tdocument.querySelectorAll('.vs-wp-faq-mobile-item-act').forEach(function(\r\n\t\t\t\t\t\tactiveItem) {\r\n\t\t\t\t\t\tactiveItem.classList.remove('vs-wp-faq-mobile-item-act');\r\n\t\t\t\t\t});\r\n\t\t\t\t\titem.classList.add('vs-wp-faq-mobile-item-act');\r\n\t\t\t\t});\r\n\t\t\t});\r\n\t\t});\r\n\t<\/script>\r\n<\/div>[\/et_pb_code][et_pb_text _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;ABeeZee||||||||&#8221; header_font=&#8221;ABeeZee|700|||||||&#8221; header_text_align=&#8221;center&#8221; header_text_color=&#8221;#181818&#8243; header_font_size=&#8221;16px&#8221; header_line_height=&#8221;26px&#8221; header_2_font=&#8221;ABeeZee|600|||||||&#8221; header_2_text_align=&#8221;center&#8221; header_2_text_color=&#8221;#181818&#8243; header_2_font_size=&#8221;16px&#8221; header_2_line_height=&#8221;24px&#8221; custom_margin=&#8221;0px||-60px||false|false&#8221; animation_style=&#8221;fade&#8221; animation_duration=&#8221;1500ms&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Gift Card Transactions<\/h2>\n<p>[\/et_pb_text][et_pb_accordion open_toggle_background_color=&#8221;#ffffff&#8221; closed_toggle_background_color=&#8221;#ffffff&#8221; icon_color=&#8221;rgba(83,91,124,0.4)&#8221; disabled_on=&#8221;off|off|on&#8221; module_id=&#8221;faq-classify-mobile-1&#8243; _builder_version=&#8221;4.14.2&#8243; toggle_text_color=&#8221;#535b7c&#8221; toggle_level=&#8221;h3&#8243; toggle_font=&#8221;ABeeZee|700|||||||&#8221; toggle_text_align=&#8221;left&#8221; toggle_font_size=&#8221;18px&#8221; closed_toggle_font=&#8221;ABeeZee||||||||&#8221; body_font=&#8221;ABeeZee||||||||&#8221; body_text_color=&#8221;#989db0&#8243; body_font_size=&#8221;13px&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; custom_css_main_element=&#8221;padding-top:80px!important;&#8221; border_radii=&#8221;on|4px|4px|4px|4px&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;#d9d9d9&#8243; border_style_all=&#8221;solid&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_color=&#8221;rgba(34,56,101,0.12)&#8221; use_border_color=&#8221;on&#8221; border_width=&#8221;0px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;1. How can I check the rates?&#8221; open=&#8221;on&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221;]<\/p>\n<p>You can find the gift card rates on the user dashboard at the top of our website. Click on &#8220;Rate Sheet&#8221; to view them. Rates are updated frequently, and any rate you see is the most current. You can always use our gift card rate calculator to check the rates.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;2. How do I sell gift cards on ValveSwap?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Turning your unused gift cards into cash with ValveSwap is very simple, and you can do it in two ways. You can either register an account and log in directly on the ValveSwap website to sell your gift cards, or you can download the ValveSwap app from the Google Play Store or App Store and make transactions there. Simply follow our step-by-step written guide or watch this video to get started.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;3.How long does a gift card transaction take?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Gift card transactions usually take 1-3 minutes. However, some gift cards (such as Sephora, Vanilla, Nordstrom, etc.) may take longer than others.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;4. What types of gift cards does ValveSwap accept?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>ValveSwap accepts a wide variety of gift cards including:<br \/>iTunes Gift Cards<br \/>Razer Gold Gift Cards<br \/>Amazon Gift Cards<br \/>Steam Gift Cards<br \/>Walmart Gift Cards<br \/>Apple Store Gift Cards<br \/>Google Play Gift Cards<br \/>eBay Gift Cards<br \/>Vanilla Gift Cards<br \/>Sephora Gift Cards<br \/>Target Gift Cards<br \/>Nordstrom Gift Cards<br \/>American Express Gift Cards<br \/>Nike Gift Cards<br \/>Macy&#8217;s Gift Cards<br \/>Visa Gift Cards<br \/>Foot Locker Gift Cards<br \/>Roblox Gift Cards<br \/>Mastercard Gift Cards<br \/>And many more&#8230;<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;5. What does it mean if a gift card is not activated?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Gift card providers require that gift cards must be activated before use to help reduce theft. When you purchase a gift card in-store, it will be activated for you upon payment. You will also receive an activation code after purchase. However, if your gift card was not purchased through proper channels or was not activated correctly in-store, the card code will not work. But, it&#8217;s easy to resolve. All you need to do is visit the store with your complaint or call the number on the gift card for assistance.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;6.Why was my transaction declined?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<ul>\n<li>Your gift card has already been redeemed.<\/li>\n<li>Your gift card was not activated properly.<\/li>\n<li>The photo of your gift card was not clear.<\/li>\n<li>You entered the wrong gift card code.<\/li>\n<li>You submitted a blank transaction.<\/li>\n<li>You uploaded the wrong photo.<\/li>\n<li>You uploaded an unacceptable receipt (for cards that require a receipt). <\/li>\n<\/ul>\n<p>And more&#8230; <br \/>The specific reason will be noted at the time of rejection.\u200b\u200b<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;7. Which countries&#8217; gift cards does ValueSwap accept or not accept?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>We actively accept bank-issued gift cards from the following countries: USA, UK, Canada, Australia, Switzerland, New Zealand, Singapore, and others. However, if you wish to sell gift cards from other countries, please contact our customer support team for assistance.<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;ABeeZee||||||||&#8221; header_font=&#8221;ABeeZee|700|||||||&#8221; header_text_align=&#8221;center&#8221; header_text_color=&#8221;#181818&#8243; header_font_size=&#8221;16px&#8221; header_line_height=&#8221;26px&#8221; header_2_font=&#8221;ABeeZee|600|||||||&#8221; header_2_text_align=&#8221;center&#8221; header_2_text_color=&#8221;#181818&#8243; header_2_font_size=&#8221;16px&#8221; header_2_line_height=&#8221;24px&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; animation_style=&#8221;fade&#8221; animation_duration=&#8221;1500ms&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Withdrawals and Payments<\/h2>\n<p>[\/et_pb_text][et_pb_accordion open_toggle_background_color=&#8221;#ffffff&#8221; closed_toggle_background_color=&#8221;#ffffff&#8221; icon_color=&#8221;rgba(83,91,124,0.4)&#8221; disabled_on=&#8221;off|off|on&#8221; module_id=&#8221;faq-classify-mobile-2&#8243; _builder_version=&#8221;4.14.2&#8243; toggle_text_color=&#8221;#535b7c&#8221; toggle_level=&#8221;h3&#8243; toggle_font=&#8221;ABeeZee|700|||||||&#8221; toggle_text_align=&#8221;left&#8221; toggle_font_size=&#8221;18px&#8221; closed_toggle_font=&#8221;ABeeZee||||||||&#8221; body_font=&#8221;ABeeZee||||||||&#8221; body_text_color=&#8221;#989db0&#8243; body_font_size=&#8221;13px&#8221; custom_margin=&#8221;80px||||false|false&#8221; custom_padding=&#8221;0px||||false|false&#8221; border_radii=&#8221;on|4px|4px|4px|4px&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;#d9d9d9&#8243; border_style_all=&#8221;solid&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_color=&#8221;rgba(34,56,101,0.12)&#8221; use_border_color=&#8221;on&#8221; border_width=&#8221;0px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;1. How do I add a bank account?&#8221; open=&#8221;on&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221;]<\/p>\n<p>To withdraw funds, you must first add your bank details:<\/p>\n<p>1.Log in to the app. <br \/>2.Click on the ValveSwap wallet on the app dashboard. <br \/>3.Click on the Naira wallet. <br \/>4.Click on &#8220;Add Bank.&#8221; <br \/>5.Select your bank from the dropdown list. <br \/>6.Enter your account number; the account holder\u2019s name will automatically be displayed.<br \/>7.Click &#8220;Save.&#8221;<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;2. How do I withdraw money?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Your transaction earnings are automatically added to your ValveSwap wallet and can be easily withdrawn at any time.<\/p>\n<ul>\n<li>How to withdraw in the app:<\/li>\n<\/ul>\n<ol>\n<li>Tap the &#8220;Wallet&#8221; icon at the bottom of the dashboard page.<\/li>\n<li>Then click &#8220;Withdraw.&#8221;<\/li>\n<li>Select the bank account from which you want to withdraw.<\/li>\n<li>Enter the amount you wish to withdraw.<\/li>\n<li>Continue by tapping the &#8220;Withdraw&#8221; button.<\/li>\n<\/ol>\n<ul>\n<li>How to withdraw on the website:<\/li>\n<\/ul>\n<p>Open the menu and click Wallet &gt; Withdraw. Enter the amount and select the bank account you wish to withdraw from. You will also need to enter your withdrawal password. After submission, you will receive payment within a few minutes.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;3. How long will it take to receive my payment?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>After receiving your order, we immediately perform a balance check on your card, followed by payment. Payments are usually made within 2-3 minutes to ensure your funds reach you promptly.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;4. What if I forget my withdrawal password?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>If you forget your withdrawal password, follow these steps to reset it:<\/p>\n<ol>\n<li>Tap the &#8220;Account&#8221; icon at the bottom of the dashboard page.<\/li>\n<li>Then click on &#8220;Settings&#8221; and find the &#8220;Contact Us&#8221; option.<\/li>\n<li>Contact our customer support team for assistance via email at help@valueswap.top or on WhatsApp at +33758692927.<\/li>\n<\/ol>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;5. What is the withdrawal limit?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>At ValveSwap, your withdrawal amount must be no less than 1500 Naira, and there is no maximum limit.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;6. Why is my withdrawal still pending?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Our withdrawals are processed on a first-come, first-served basis. A &#8220;Pending&#8221; status means your withdrawal is queued and being processed. This typically takes only a few minutes. Please be patient. However, if you feel your withdrawal is taking longer than usual, please contact our customer support team.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;7. What should I do if my withdrawal is denied?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>We offer a seamless withdrawal process, ensuring that withdrawing funds is hassle-free. If your withdrawal is denied, it is typically due to invalid account details. Please carefully check your account information before submitting it. Do not worry if your withdrawal is denied; the funds will be returned to your balance. You can also contact our customer support team for further assistance.<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;ABeeZee||||||||&#8221; header_font=&#8221;ABeeZee|700|||||||&#8221; header_text_align=&#8221;center&#8221; header_text_color=&#8221;#181818&#8243; header_font_size=&#8221;16px&#8221; header_line_height=&#8221;26px&#8221; header_2_font=&#8221;ABeeZee|600|||||||&#8221; header_2_text_align=&#8221;center&#8221; header_2_text_color=&#8221;#181818&#8243; header_2_font_size=&#8221;16px&#8221; header_2_line_height=&#8221;24px&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; animation_style=&#8221;fade&#8221; animation_duration=&#8221;1500ms&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Reward Points<\/h2>\n<p>[\/et_pb_text][et_pb_accordion open_toggle_background_color=&#8221;#ffffff&#8221; closed_toggle_background_color=&#8221;#ffffff&#8221; icon_color=&#8221;rgba(83,91,124,0.4)&#8221; disabled_on=&#8221;off|off|on&#8221; module_id=&#8221;faq-classify-mobile-3&#8243; _builder_version=&#8221;4.14.2&#8243; toggle_text_color=&#8221;#535b7c&#8221; toggle_level=&#8221;h3&#8243; toggle_font=&#8221;ABeeZee|700|||||||&#8221; toggle_text_align=&#8221;left&#8221; toggle_font_size=&#8221;18px&#8221; closed_toggle_font=&#8221;ABeeZee||||||||&#8221; body_font=&#8221;ABeeZee||||||||&#8221; body_text_color=&#8221;#989db0&#8243; body_font_size=&#8221;13px&#8221; custom_margin=&#8221;80px||||false|false&#8221; custom_padding=&#8221;0px||||false|false&#8221; border_radii=&#8221;on|4px|4px|4px|4px&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;#d9d9d9&#8243; border_style_all=&#8221;solid&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_color=&#8221;rgba(34,56,101,0.12)&#8221; use_border_color=&#8221;on&#8221; border_width=&#8221;0px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;1. What is a referral reward?&#8221; open=&#8221;on&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221;]<\/p>\n<p>As a ValveSwap user, you can earn a reward of 500 Naira if someone registers using your referral code and successfully completes their first transaction of at least $25.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;2. How do I use a coupon?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>ValveSwap frequently offers promotional coupons. These coupons can be used to receive additional rewards ranging from 1000 to 8000 Naira when you trade gift cards on our platform.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;3. How can I increase my VIP level?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>ValveSwap has five user levels. To unlock any new level, you must complete a certain amount of transactions in Naira or gift card trades.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;4. What is the maximum amount of points I can redeem?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>There is no maximum limit on the number of points you can redeem.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;5. How do I refer ValueSwap to a friend?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>After successfully logging into your account, go to &#8220;Settings&#8221; and click on &#8220;Share Earn Cash&#8221; again to view and share your referral code or link with friends.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;6. How can I view the referral rewards I&#8217;ve earned?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>After successfully logging into your account, navigate to \u201cSettings&#8221; and click on \u201cShare Earn Cash&#8221; to see therewards you have earned through referrals.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;7. How can l find out how many people I have successfully referred?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>After successfully logging into your account, go to &#8220;Settings,&#8221; click on \u201cShare Earn Cash, and then click on\u201cAccumulated gains&#8221; to view the number of successful referrals.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;8. How do I claim additional rewards after successfully referring 50people?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>You can directly contact our online customer service. After verification, the rewards will be issued.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;9.How to Obtain a Discount code?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>1.Directly available on this page. 2.Valueswap will push activities from time to time 3.Join our community.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;10.How to use coupon?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>After logging in, you can view your Discount Code under Settings &#8211; Discount Code. Select your Discount Code on the transaction page to apply it.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;11.Is there a limit to the number of times a Discount Code can be used?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Yes, typically, a Discount Code is valid for one use only.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;12.Are there any conditions for using the Discount code?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>The Discount Code can be used on successful transactions of any gift card denomination.<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;ABeeZee||||||||&#8221; header_font=&#8221;ABeeZee|700|||||||&#8221; header_text_align=&#8221;center&#8221; header_text_color=&#8221;#181818&#8243; header_font_size=&#8221;16px&#8221; header_line_height=&#8221;26px&#8221; header_2_font=&#8221;ABeeZee|600|||||||&#8221; header_2_text_align=&#8221;center&#8221; header_2_text_color=&#8221;#181818&#8243; header_2_font_size=&#8221;16px&#8221; header_2_line_height=&#8221;24px&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; animation_style=&#8221;fade&#8221; animation_duration=&#8221;1500ms&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Account and Security<\/h2>\n<p>[\/et_pb_text][et_pb_accordion open_toggle_background_color=&#8221;#ffffff&#8221; closed_toggle_background_color=&#8221;#ffffff&#8221; icon_color=&#8221;rgba(83,91,124,0.4)&#8221; disabled_on=&#8221;off|off|on&#8221; module_id=&#8221;faq-classify-mobile-4&#8243; _builder_version=&#8221;4.14.2&#8243; toggle_text_color=&#8221;#535b7c&#8221; toggle_level=&#8221;h3&#8243; toggle_font=&#8221;ABeeZee|700|||||||&#8221; toggle_text_align=&#8221;left&#8221; toggle_font_size=&#8221;18px&#8221; closed_toggle_font=&#8221;ABeeZee||||||||&#8221; body_font=&#8221;ABeeZee||||||||&#8221; body_text_color=&#8221;#989db0&#8243; body_font_size=&#8221;13px&#8221; custom_margin=&#8221;70px||||false|false&#8221; custom_padding=&#8221;0px||||false|false&#8221; border_radii=&#8221;on|4px|4px|4px|4px&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;#d9d9d9&#8243; border_style_all=&#8221;solid&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_color=&#8221;rgba(34,56,101,0.12)&#8221; use_border_color=&#8221;on&#8221; border_width=&#8221;0px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;1. Is the money in my ValueSwap wallet safe?&#8221; open=&#8221;on&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221;]<\/p>\n<p>Absolutely. However, please ensure that no one else knows your password to maintain security.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;2. If I delete the app, will my money still be safe?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Yes. Deleting the app will not affect your balance or user information as long as you remember your account login details.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221; 3. I can&#8217;t log into my account. What should I do?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>There could be several reasons for this issue. First, make sure you have entered the correct account information and that your app is up to date. If you&#8217;ve forgotten your password, you can reset it. If you still cannot log in, please contact our customer support team for assistance.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;4. How do I reset my password?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>If you forget your password, please visit our website&#8217;s homepage. On the login page, click &#8220;Forgot Password.&#8221; Enter your email address, and you will receive an email containing a link to reset your password. If you do not find the email in your inbox, please check your spam folder. Our support team is always ready to help.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;5. How can I change my email address?&#8221; open_toggle_text_color=&#8221;#333333&#8243; _builder_version=&#8221;4.14.2&#8243; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;11px&#8221; body_line_height=&#8221;20px&#8221; custom_margin=&#8221;12px||0px||false|false&#8221; custom_padding=&#8221;12px||12px||true|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#333333&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;12px&#8221; toggle_line_height=&#8221;14px&#8221; closed_toggle_font=&#8221;||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Currently, you cannot change the email address you registered with on ValueSwap. This is a one-time process designed to ensure the email provided during registration is correct, as all critical updates regarding your account and transactions will be sent to that email. If you require assistance with this matter, please contact our support team.<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p><div>\r\n\t\t<div class=\"vs-wp-faq-classify\">\r\n\t\t<a class=\"vs-wp-faq-item vs-wp-faq-item-act\" href=\"#faq-classify-1\">\r\n\t\t\tGift Card Transactions\r\n\t\t<\/a>\r\n\t\t<a class=\"vs-wp-faq-item\" href=\"#faq-classify-2\">\r\n\t\t\tWithdrawals and Payments\r\n\t\t<\/a>\r\n\t\t<a class=\"vs-wp-faq-item\" href=\"#faq-classify-3\">\r\n\t\t\tReward Points\r\n\t\t<\/a>\r\n\t\t<a class=\"vs-wp-faq-item\" href=\"#faq-classify-4\">\r\n\t\t\tAccount and Security\r\n\t\t<\/a>\r\n\t<\/div>\r\n\t<style>\r\n\t\t.vs-wp-faq-classify-mobile {\r\n\t\t\tdisplay: none;\r\n\t\t}\r\n\r\n\t\t.vs-wp-faq-classify {\r\n\t\t\tdisplay: block;\r\n\t\t\tposition: fixed;\r\n\t\t\ttop: 140px;\r\n\t\t}\r\n\r\n\t\t.vs-wp-faq-item {\r\n\t\t\tdisplay: block;\r\n\t\t\tpadding: 18px 12px;\r\n\t\t\tmargin-bottom: 12px;\r\n\t\t\ttext-decoration: none;\r\n\t\t\tfont-size: 15px;\r\n\t\t\tline-height: 23px;\r\n\t\t\ttext-align: center;\r\n\t\t\tcolor: #574541;\r\n\t\t\tfont-weight: 500;\r\n\t\t\tborder-radius: 50px;\r\n\t\t\tbackground-color: #ebeef1;\r\n\t\t}\r\n\r\n\t\t.vs-wp-faq-item-act {\r\n\t\t\tcolor: #fff;\r\n\t\t\tfont-weight: bold;\r\n\t\t\tbackground-color: #1C47A1;\r\n\t\t}\r\n\r\n\t\t@media only screen and (max-width: 980px) {\r\n\t\t\t.vs-wp-faq-classify {\r\n\t\t\t\tdisplay: none;\r\n\t\t\t}\r\n\t\t}\r\n\t<\/style>\r\n\t<script type=\"text\/javascript\">\r\n\t\twindow.onload = () => {\r\n\t\t\tdocument.querySelectorAll('.vs-wp-faq-item').forEach(function(div) {\r\n\t\t\t\tdiv.addEventListener('click', function() {\r\n\t\t\t\t\tconsole.log('pc')\r\n\t\t\t\t\tdocument.querySelectorAll('.vs-wp-faq-item').forEach(function(div) {\r\n\t\t\t\t\t\tdiv.classList.remove('vs-wp-faq-item-act')\r\n\t\t\t\t\t})\r\n\t\t\t\t\tdiv.classList.add('vs-wp-faq-item-act')\r\n\t\t\t\t});\r\n\t\t\t});\r\n\r\n\t\t}\r\n\t<\/script>\r\n<\/div>Gift Card Transactio [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-1165","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - 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